Items are eligible for return for 30 days. If 30 days have gone by since your purchase unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. We are unable to accept returns for Spray Adhesive and Gift Cards.
Refunds & Exchanges
We only offer refunds on items that are damaged or where it is clear the wrong item has been sent to the customer. We will exchange items on a like for like basis where possible.
We are not able to offer refunds or exchanges on mats with customer supplied artwork or mats made from customer supplied templates.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take several days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale & Offer items
Only regular priced items may be refunded, unfortunately sale items or items listed as an Offer cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping Items Back to Rugs for Bugs
To return your product, you should mail your product to: Rugs for Bugs, Unit 5a, Checketts Lane Ind Est, Checketts Lane, Worcester, UK, WR3 7JW.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.